Frequently Asked Questions
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Who are we ?
Who are we ?
SMOOZI is a French brand that offers practical and stylish portable blenders.
Our goal: to make preparing smoothies and healthy drinks easy, quick and accessible every day.
Where are your products made?
Where are your products made?
Our products are designed in France and manufactured in certified partner factories abroad to guarantee optimal quality and competitive prices.
Can I buy in store?
Can I buy in store?
No, our products are available exclusively online. However, you benefit from a 30-day money-back guarantee.
How can I track my order?
How can I track my order?
You can track your order by entering your order number on our tracking page.
What are the delivery times?
What are the delivery times?
Standard delivery takes between 5 and 9 business days depending on your location.
My order is lost or damaged, what should I do?
My order is lost or damaged, what should I do?
Send a photo or video of the problem to luvinashopfr@gmail.com. We will offer either a free reshipment or a full or partial refund.
What is your return policy?
What is your return policy?
We accept returns within 30 days of receipt, only for defective or damaged products.
Is there a guarantee ?
Is there a guarantee ?
Yes, all our products come with a two-year warranty against manufacturing defects.